Privacy Policy

1. Data Collection and Use

We collect your email address when you contact us or submit a product inquiry form.

If you use our inquiry form to request information about norms for specific products, the content of your request—including any information you voluntarily provide—may be processed and shared with trusted third-party service providers (such as Anthropic, OpenAI, or selected external hosting providers) to generate responses using AI models.

We process your data solely to provide the requested AI-based assistance or to respond to your inquiries.

2. Sharing of Data

Data you submit via product requests may be transmitted to and processed by third-party AI platform providers and infrastructure hosts for the purposes of generating automated responses.

Our third-party partners and hosting providers may process your data on servers located inside or outside Switzerland or the EEA, depending on the technical circumstances.

We do not sell your personal data to any third parties.

3. Cookies and Analytics

We use first-party cookies and analytics to understand how visitors use our website. This helps us improve your experience and make our site better.

What We Collect

With your consent, we may collect the following information:

• Pages you visit and time spent on each page
• Buttons, links, and forms you interact with
• Scroll depth and engagement metrics
• Device type, screen size, and viewport dimensions
• Referrer (which website or search engine brought you here)
• Browser language and general technical information

What We Do NOT Collect

We are committed to protecting your privacy and do NOT collect:

• IP addresses or any information that can identify you personally
• Browsing history outside our website
• Any cross-site tracking or fingerprinting data
• Personal information unless you explicitly provide it

Cookie Types

Essential Cookies: Required for the website to function properly. These cannot be disabled as they are necessary for basic site operations.

Analytics Cookies: Help us understand visitor behavior and improve our website. You can choose to accept or reject these cookies via the cookie consent banner.

Your Choices

When you first visit our site, you'll see a cookie consent banner where you can:

• Accept all cookies (essential + analytics)
• Accept only essential cookies
• Customize your preferences

You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site, or by contacting us to revoke consent.

Data Retention

Analytics data is stored anonymously using randomly-generated session identifiers (UUIDs) and is automatically deleted after 30 days. Aggregated statistics may be retained for up to 90 days for reporting purposes.

Third-Party Analytics

We do NOT use third-party analytics services (such as Google Analytics). All tracking is performed using our own first-party system, and your data is never sold or shared with advertising networks.

4. Data Security

We maintain appropriate technical and organizational measures to secure your data against unauthorized access or breaches.

Access to your data is limited to those who require it for processing your inquiry.

5. Your Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR) and Swiss data protection laws, you have the following rights:

• Right to Access: You may request information about the personal data and analytics data we have stored about you.
• Right to Rectification: You may request correction of inaccurate data.
• Right to Erasure: You may request deletion of your data, including all tracking and analytics data associated with your sessions.
• Right to Data Portability: You may request export of your data in a machine-readable format (JSON).
• Right to Withdraw Consent: You may withdraw consent for analytics tracking at any time by rejecting cookies or contacting us.
• Right to Object: You may object to processing of your data for analytics purposes.
• Right to Restriction: You may request restriction of processing under certain circumstances.

To exercise any of these rights, please contact us via the contact details provided on the website. We will respond to your request within 30 days.

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.

6. Hosting and Data Transfers

NormScout is currently hosted on fly.io or such providers as determined by operational requirements, which may involve data transfers outside your country of residence.

We require our hosts and partners to comply with applicable data protection laws.

7. Updates

This policy may be updated periodically. The latest version will always be available on our website.

For privacy concerns, please use the contact information found in our website imprint.